Module 2: Conflict of Interest 

Welcome to Module 2 of SAPA’s Residential Services Induction Toolkit 


Explore minimum and best practices for managing situations where personal interests may conflict with the best interests of residents.  

Policy and Procedure

This policy and procedure template defines conflict of interest and sets out minimum and best practice approaches to managing conflicts, to help you maintain transparency, integrity, and the highest ethical standards in your residential service. 

Supporting Documents 

The following documents will aid your daily operations and compliance. These can be easily tailored to meet your residential services’ needs and operations. 

  • Staff Training Record – this document can be found at Appendix 4 of the Queensland Government’s Guideline for Medication Assistance and should be used to record all training undertaken by staff. 
Other Resources 

The following resources will support your understanding of this module: