Module 1: Industry Introduction and Induction Expectations 

Welcome to Module 1 of SAPA’s Residential Services Induction Toolkit 


Gain an understanding of the residential services industry’s fundamentals and what to expect during the induction process.  

Policy and Procedure 

This module does not have a dedicated Policy and Procedure template associated with it. However, induction is addressed by the Human Resources Module. 

Supporting Documents 

The following documents will aid your daily operations and compliance. These can be easily tailored to meet your residential services’ needs and operations. 

  • Induction Checklist – this checklist sets out the key areas Inductions should cover and includes the ability for staff to sign off that they have received and understand induction training. 
  • Staff Training Record – this document can be found at Appendix 4 of the Queensland Government’s Guideline for Medication Assistance and should be used to record all training undertaken by staff. 

Other Resources 

The following resources will support your understanding of this module: