Welcome to SAPA’s Residential Services Induction Toolkit 

SAPA is dedicated to supporting Queensland’s residential services industry in providing exceptional care and services. Our Residential Services Induction Toolkit is your comprehensive resource to ensure that your team is well-equipped with the knowledge and tools necessary to excel in the field. 

About SAPA 

The Supported Accommodation Providers Association (SAPA) is committed to elevating standards in Queensland’s residential services sector. We empower providers to deliver the highest quality care and support to residents through our deep industry expertise and commitment to best practices. 

Why Use Our Induction Toolkit? 

A Smooth Onboarding Experience 

Our Induction Toolkit simplifies the onboarding process for new staff, ensuring they are well-prepared to deliver outstanding care from day one. It also serves as a valuable refresher for existing team members and keeps them updated on industry changes. 

Comprehensive Resources 

This toolkit offers a wide array of resources, including: 

  • Videos: Engage with informative video content that covers crucial aspects of residential services operations. 
  • Policy and Procedure Templates: Access professionally created templates to establish clear guidelines and standard operating procedures for your residential service. These meet all relevant requirements for Level 1, 2, and 3 residential services, and include best practice approaches that you may choose to include in your service delivery. 
  • Supporting Documents: Find essential forms, checklists, and other documentation to operationalise your policies and procedures, and assist in daily operations and compliance. 
  • Links to Relevant Resources: Connect with external resources and organisations that can further enhance your knowledge and network in the residential services industry. 

Toolkit Modules 

Our toolkit is divided into eight modules, each focusing on a specific area crucial to residential services operations: 

  1. Industry Introduction and Induction Expectations: Get acquainted with the industry’s foundations and understand what to expect during the induction process. 
  1. Conflict of Interest: Learn how to navigate and manage situations where personal interests may conflict with residents’ best interests. 
  1. Fire Safety and Emergency: Be well-prepared for emergencies, ensuring the safety of residents and staff. 
  1. Food and Nutrition: Explore expected practices for food safety and providing balanced and nutritious meals to residents. 
  1. Medication Management: Gain a thorough understanding of medication administration protocols and safety measures. 
  1. Complex Behaviour Management: Learn effective strategies for managing complex behaviors to provide the highest quality support to residents. 
  1. Protecting Residents from Harm: Understand the importance of safeguarding residents from harm and how to implement protective measures. 
  1. Human Resources: Dive into the realm of human resource management, from hiring and training to employee engagement and compliance. 

Get Started Today 

Access our Residential Services Induction Toolkit now and empower your team with the knowledge and resources they need to excel. 

SAPA is committed to supporting your success every step of the way. Join us in our mission to elevate industry standards and make a positive impact in the lives of residents in Queensland. 

Should you have any questions or require assistance, please don’t hesitate to reach out to our team. We’re here to help you succeed.